Customer Service Level1

£198.00

Description

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The first of a two part customer service training course, choose from one of our hosted courses or contact us to arrange bespoke in house training.

Who should attend:

Business Start Ups, New franchisees, New Business Owners, Apprentices, Trainees, Drivers, Any Customer Facing Staff

The course is designed as an introduction to customer service & its role in business.

Aims:

  • To improve the effective handling of customer enquiries & problems
  • To build effective customer relationships

Modules:

  • Telephone Communications Skills
  • Face to Face CommunicationsBook Customer Service Training

Expected outcomes:

  • Describe what a customer is & who your customers are
  • Describe customer service & why it is important to your department & organisation
  • Understand what kind of service customers expect
  • Identify the drawback of poor customer service
  • Explain how to promote good service
  • Build customer rapport
  • Demonstrate an understanding of customer need & expectations

 

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