Tips For Beginners, Training, coaching, consultancy bring the whole picture together

Consultancy

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50 years experience

With over 50 years combined experience in business we have a wide range of consultancy skills, gained from working within National & International Business.
We work with existing organisations & start ups to implement & develop new or to enhance systems & services. Our consultancy services relate generally to process & organisational development projects.

 Call Centre Consultancy

Our call centre consultancy focuses on all aspects of working & running a modern contact centre

  • Benchmarking your performance measures with competitors
  • Improving your current contact centre operations & methodology
  • Programme & Project Management
    • Assessing & evaluating potential supply partners
    • Change management
  • Workforce planning
    • Shift optimisation
    • Identifying gaps in staffing
  • Customer service

We have worked with all of the major brands in the mail order industry in the UK & Ireland as well as the large telecoms groups.

 

Sales & Marketing Consultancy

Our Sales & Marketing consultancy generally relates to industrial products & services. Developing product training programs. Using the latest techniques to leverage business of all size & budget. We can also help with implementing & developing CRM solutions, we have experience of dealing with all of the major platforms from Salesforce through to bespoke systems.

Product training

From basic introduction of products through to advanced selling & concepts. Our consultancy will help you to develop courses help to develop an on going culture that delivers results in cross selling & dynamic customer service.

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