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50 years combined experience

With over 50 years combined experience in business we have a wide range of consultancy skills, gained from working within National & International Business.
We work with existing organisations & start ups to implement & develop new or to enhance systems & services. Our consultancy services relate generally to process, organisational development, customer service, sales & marketing projects.

 Call Centre Consultancy

Our call centre consultancy focuses on all aspects of working & running a modern contact centre

  • Customer Service Evalutaion
  • Benchmarking your performance measures with competitors
  • Improving your current contact centre operations & methodology
  • Programme & Project Management
  • Assessing & evaluating potential supply partners
  • Change management
  • Workforce planning
  • Shift optimisation
  • Identifying gaps in staffing

We have worked with all of the major brands in the mail order industry in the UK & Ireland as well as the large telecoms groups.


Sales & Marketing Consultancy

Our Sales & Marketing consultancy generally relates to industrial products & services. Developing product training programs. Using the latest techniques to leverage business of all size & budget.

We can also help with implementing & developing CRM solutions, we have experience of dealing with all of the major platforms from Salesforce through to bespoke systems.

Customer satisfaction programs & reports for national & international business

Product training

From basic introduction of products through to advanced selling & concepts. Our consultancy will help you to develop courses, help to develop an on going culture that delivers results in cross selling & dynamic customer service.

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