50 years combined experience
With over 50 years combined experience in business we have a wide range of consultancy skills, gained from working within National & International Business.
We work with existing organisations & start ups to implement & develop new or to enhance systems & services. Our consultancy services relate generally to process, organisational development, customer service, sales & marketing projects.
Call Centre Consultancy
Our call centre consultancy focuses on all aspects of working & running a modern contact centre
- Customer Service Evalutaion
- Benchmarking your performance measures with competitors
- Improving your current contact centre operations & methodology
- Programme & Project Management
- Assessing & evaluating potential supply partners
- Change management
- Workforce planning
- Shift optimisation
- Identifying gaps in staffing
We have worked with all of the major brands in the mail order industry in the UK & Ireland as well as the large telecoms groups.
Sales & Marketing Consultancy
Our Sales & Marketing consultancy generally relates to industrial products & services. Developing product training programs. Using the latest techniques to leverage business of all size & budget.
We can also help with implementing & developing CRM solutions, we have experience of dealing with all of the major platforms from Salesforce through to bespoke systems.
Customer satisfaction programs & reports for national & international business
From basic introduction of products through to advanced selling & concepts. Our consultancy will help you to develop courses, help to develop an on going culture that delivers results in cross selling & dynamic customer service.